Improved Manual for Resource Booking Application

The Administrator manual for
Calendar Browser, has been updated. This Resource management tool from kalmstrom.com Business Solution has been on the market for more than ten years, and even if the manual just like the application has been updated many times during that period, it was time for a new review again. This time we took help from our trainee, Niklas Svensson, who gave us valuable input.

During the early years nearly all users installed Calendar Browser in a public folder and also used public folder calendars for the resource descriptions. Today the situation has changed. Even if Microsoft has promised to support public folders for a long time ahead, some users prefer to use mailboxes. Therefore we have taken extra care to explain of the differences between use of public folders and mailboxes, both when it comes to installation and resource calendars.

Also with the new manual public folders are easier to manage, while mailbox installation and calendar creation require a deeper knowledge of Microsoft Exchange. Welcome to download the Calendar Browser Admin manual in DOC or PDF format!

PF HelpDesk V11 Optimized for Office 2010

Today kalmstrom.com has released an update of PF HelpDesk V11 that is fully optimized for Office 2010, 32 bit version. The PF HelpDesk buttons are no longer hidden under the Add-Ins tab. When you open Outlook three PF HelpDesk buttons – Manual Conversion of e-mails into tickets, Open Ticket and Shortcut to the PF HelpDesk Outlook folder – are shown under the Home tab of the ribbon, see the first image above. These are the buttons you may need outside PF HelpDesk, when working with e-mails, so it is convenient to always have them at hand. When you open the PF HelpDesk Outlook folder, more buttons are shown in the ribbon, refer to the second image above. These are the buttons you may need when working inside PF HelpDesk, and if you have used PF HelpDesk with earlier Office versions you will recognize them as the buttons of the right hand toolbar. Members of kalmstrom.com Community are very welcome to upgrade their installations! Office 2010 64 bit will have to wait, but note that PF HelpDesk just like our other products works on all 64 bit operating systems. It is just the Office version we don’t support. Next in turn for Office 2010 optimization is TimeCard Workgroup and after that Calendar Browser. I will report back to you about the progress!

Ticket Toolbar With New Functions in PF HelpDesk V11

Today kalmstrom.com has released an update of Public Folder HelpDesk , our issue tracking tool for Outlook that also may be installed in a shared mailbox. Above you see the new ticket toolbar strip. It has been changed after Members have pointed out how it could be enhanced. As always it is the people who use the application each day who best can tell us how to improve it, so we are grateful for all suggestions. Even if we cannot realize them all, and certainly not at once, you can feel sure that we remember them.

The new toolbar has a button for Save and Close Window to the left. Further to the right we have new buttons for High and Low Importance and also a new button for Print Ticket. The old buttons Save, Close Ticket, Create Task, FAQ, Forward and Add to KBase are placed in the same order as before between the new buttons, and Delete Ticket is left on the far right side.

Some bugs were also fixed in this release, and I suggest that you take a look at the Revisions page if you are already using PF HelpDesk V11. All Community Members are welcome to upgrade!

Have you not tried PF HelpDesk V11 yet? Please download the application! I am sure you will like it.

New Demo for the TimeCard E-mail Mapping Feature

Tha kalmstrom.com team tries to always keep the manuals up to date with new releases, so the TimeCard Single manual was updated with info about the E-mail mapping feature at the same time as the new version was published. Now we have also made a video demonstration about the improvement. Welcome to watch number ten!

New Feature in TimeCard Single - Default Metadata from E-mails

Today we thank Accounting on Computers Inc. for the sponsorship of a new feature in TimeCard Single: the possibility to get a default TimeCard value for an e-mail address or domain. This feature is very useful if you often get e-mail information about work from the same person or company. You can then drag the e-mail to the calendar or the To-Do list and make an appointment of it - with the TimeCard metadata already filled out.

A new checkbox is added in Personal Settings, and when it is enabled a new tab is shown after the TimeCard property tab(s): Map E-mails for Default Metadata. The metadata selected under this tab will be filled out automatically in appointments created by dragging an e-mail to the calendar or To-Do bar.

The TimeCard application is even clever enough to know what e-mail address is interesting. It will look for the "To" address if you drag the e-mail from the Sent folder. Otherwise it will look for the "From" address.

The new mapping possibility will of course soon be added to the Workgroup version of TimeCard also, but this time the Single users will have the first shot. All users with Single Support are welcome to
upgrade!