Excellent Statistics for Sweden and kalmstrom.com

Today we can feel happy in Sweden. The government agency Statistics Sweden has reported that Sweden's GDP increased by 3.0 percent in the first quarter - an astonishing recovery from the recession.

Also kalmstrom.com is going fast forward. In May kalmstrom.com Community has existed for six months, and we are glad we made the transfer to the new payment model. The number of Members is growing steadily, and we feel confident for the future. Now we have a group of organizations that will contribute to the development of our products for a long time to come, and they can feel sure we have their best in mind. Without you we are nothing, dear Members!

What surprises us a bit is that as much as 87 % of our full Members only use one product, even though they may use another one for free. Obviously that fact is not important for the Membership. Instead organizations like one of our products and decide that the Membership fee gives them good value for money also for only one product.


10 % of the Members use two products and only 3 % use three. 58 % of the Members are former customers, while 42 % are new to us. There are Community Members all over the globe, but Europe (48 %) and North America (46 %) dominate. We hope that all Members spread the word about kalmstrom.com Community, but we are especially grateful to you who work in other parts of the world!

Public Folder HelpDesk V11 - One Step Closer to ITIL

The release of Public Folder HelpDesk V11 comes closer. In this version of our Outlook issue tracking application we have made an adjustment to ITIL terminology: The earlier terms Problem, Problem Type and Problem Category have been replaced by Incident, Incident Type and Incident Category.

In ITIL backed organizations the term Problem is used for recurring errors which need a long term solution, while Incident is an error that have a relatively quick solution. As most issues reported to a helpdesk is of the Incident kind, we decided to use that term instead.

As the PF HelpDesk V11 ticket form is easy to customize, you may of course use any terms that suits your organization in the tickets. However, from version 11 Incident is the default term for the problems, suggestions and other issues that PF HelpDesk helps workgroups to cooperate on.

TimeReporting for the Lazy with TimeCard for Outlook

In April the kalmstrom.com team released an update of the Workgroup version of TimeCard, the application that lets users report time and expenses directly from inside the Outlook Calendar. Today also the Single version has the same improvements and also an additional feature.

A Single user pointed out to us that she wanted to see the default values in the appointment also, when she had enabled default values for empty fields in Personal Settings. Earlier new appointments were not marked with the default values, but they were added at time of appointment posting. Now users who wish to see the default data when they create a new appointment just have to check a box once in the Settings. This box is only active is default values for empty fields is enabled, of course.  

We are always grateful for suggestions that will make our products even more efficient and smooth. The users are the experts on this, and if at all possible our development experts will do their best to make the suggestion reality.

First Setup of PF HelpDesk V11

I have received the first setup of version 11 of our issue tracking application Public Folder HelpDesk. Our developers still have some problems with the upgrade procedure to solve, but I could make a new installation and record a Presentation demo where you may see the new HTML ticket form

Another improvement in the new version is that we use our own installer, which you can use as many times as you wish. This means that it will be much easier to install and upgrade multiple installations with PF HelpDesk V11. Welcome to watch the demo!

TimeCard Workgroup Updated after Member Request

Today we have released an update of the Workgroup version of TimeCard, the kalmstrom.com add-in for reporting time and expenses directly from the  Outlook Calendar.
A Community Member had problems with duplicate entries, and it turned out that the TimeCard users in this company only reported their appointments once a month. Then the reporting takes some time, and if the connection was lost during the reporting there were duplicate entries in the database.
Therefore our developers have changed TimeCard so that the appointment POST status is updated after each database entry, not when they are all reported. The users in the Member organization – and others too, of course – can upgrade and continue reporting once a month, an everyone is happy! In this update also a few smaller problems were fixed. For details, refer to the TimeCard Revisions page.