HelpDesk OSP For Outlook And SharePoint - New Update

Yesterday kalmstrom.com Business Solutions published an update of the newly released version 3 of HelpDesk OSP, the Outlook add-on that connects Outlook to any SharePoint site. Most Community Members have already upgraded their installations, and with so many new users something happened that we don't like: bugs were discovered. We test our software thoroughly, but still some problems slip through now and then.

The problem concerned Outlook 2007 and 2003, where the HelpDesk OSP buttons in Outlook for default list did not work as they should. Therefore users had to select list for conversion even if they wanted to use the default list, and for a blank ticket they were asked to select caller from the Global Address list instead of being prompted with the new Caller dialog.

As many of the HelpDesk OSP users have Outlook 2010, it took a while before we got the first report about the issue. It came Monday, and in a remote session with the Community Member Tuesday our eminent lead developer saw where the problem was. And Wednesday it was solved and an update was released!

The kalmstrom.com developers even had time to add a new feature, requested by another Community Member: support for sub sites to Office 365 SharePoint. I recommend HelpDesk OSP users with Outlook 2007 or 2003 or users of the Office 365 SharePoint sub sites to upgrade.

Have you not tried HelpDesk OSP yet? Please do, if you need to publish from Outlook to the company SharePoint site. HelpDesk OSP enhances both Microsoft products, and with the kalmstrom.com subscription system you will always have a well functioning software adapted to the latest technologies. As this example shows we fix bugs very quickly!   

ShareTask For Android Next kalmstrom.com App

August has been a month of several important announcements in the IT business. Steve Jobs has stepped down as CEO of Apple, Hewlett-Packard wants to spin off its PC division and Google will buy Motorola Mobility.

As we see it now, only the Google-Motorola news will directly affect the future of kalmstrom.com. It will not mean any big changes of our plans, but since Motorola for several years has had Google's Android as the only operating system in all of their smart phone devices, we think Android will grew stronger with Google's acquisition of Motorola Mobility. This has made us prioritize something we have been talking about for a while: a ShareTask for Android devices.

Even if kalmstrom.com does not strive to be big on smart phone apps, we want to help our customers take advantage of the mobility benefits they give. Therefore we have begun developing apps in fields close to our own products together with partners who are experts on development for mobile devices. ShareTask for Android will be such a product.

In cooperation with softage.ru, kalmstrom.com has earlier developed an app for iPhone, iPad and iPod touch that gives you the SharePoint Task list directly in the handheld. You can edit the tasks, add new ones, attach images and much more with just a finger. Now we want to give Android users the same possibility, and earlier this week we signed the contract with our partner.

We have not only created ShareTask together with softage.ru but also iNameDays, an app that adds name days in the standard iOS calendar, so I feel sure that our new project will be successful. I will come back to you about it as soon as there are more news to tell