New KBase Feature: Export Knowledge Base Articles to Excel

KBase for Outlook is a kalmstrom.com knowledge base that does not require a database. The articles can be saved in any Outlook folder, and they can also be integrated in a SharePoint site and exported to HTML web pages. Now there will soon be another possibility ‒ Export KBase articles to an Excel data sheet.

Sponsorship
Community Member Swiss Post needed to export their KBase articles to Excel, and they were willing to sponsor the addition of this feature to the standard version of KBase. This way they can be sure the feature is updated to support future versions of the Microsoft products that kalmstrom.com builds on. An extra plus is of course that many more Community Members may take advantage of the new KBase feature, and that fact is also part of the upgrade insurance! The more Members who need a feature, the more the kalmstrom.com team will prioritize its development.

Export selected KBase articles, categories, types or articles created by certain user?
In the kalmstrom.com knowledge base for Outlook the articles may be organized in categories and types, and with the new KBase Export to Excel feature you may export all articles of selected the categories or types. Other alternatives are to export one or more articles already selected in the KBase Outlook folder or to export all articles created by a given person.

Export attachments and HTML?
The KBase Export to Excel application also lets you decide if you wish to include article attachments in the export or not. The text version of the article body is always given in the Excel data sheet, but you may also opt to include the body in HTML.

New KBase coming soon
The image of the Export to Excel dialog above is in German, because that is the only version finished so far. As soon as the sponsor has approved of the solution we will add the other languages and release an updated KBase for all. It should not take long!

kalmstrom.com Develops Cloud-Connected Outlook Add-ons

To stay strong and be able to meet future development requests, the kalmstrom.com team has taken on a task that will change our products profoundly. User's don't have to worry, because they will still recognize the product they like and are used to, but the architecture behind it will be much different. The reason for this long term investment, is of course the technical development of the products we build on but also general changes in the business world. We see a future where teams continue to get more mobile and geographically dispersed, and therefore we want to re-build all of our applications for more web-based usage.

All of the kalmstrom.com Outlook add-ons have relied heavily on Outlook public folders or mailboxes for information sharing. This still works well in most organizations, and we will continue to support that usage. However, if we stand still, keep the current architecture and only add new features to our products, there will come a time when they have become old-fashioned. We don't want to wait for that day to make the necessary changes, because then we will prevent Member organizations from meeting and embracing the future. Members of kalmstrom.com Community deserve better! The products from kalmstrom.com must always be a help to make business more efficient.

Our developers have started with the comparatively simple application KBase. This is a knowledge base that is totally integrated in Outlook. The articles may also be embedded in a SharePoint site or OWA or be published to web pages with just a click of a button. The new KBase will have an ASP.NET MVC back-end and an SQL database, which will contain all of the tickets. We will supply this database for free if the user organization does not have an in-house or hosted SQL server or uses SQL Azure. Version 3 of KBase will have both a fully featured web interface and also, of course, an Outlook-interface. In addition, we will also make the web interface fully mobile and touch-friendly.

The new technique will also mean that our products will support the 64-bit version of Office 2010. Some Member organizations have asked for this, but we think most users will stay with the 32-bit version anyway. There are very few add-ons on the market that support the 64-bit version of Office, and the 64-bit version is only needed in special cases. However, for those who need it we want to give that support also.

The kalmstrom.com developer team has been working with this project for over a month, but I did not want to tell about it until we knew that the brilliant ideas of our CEO Peter was possible to realize. His understanding of how different techniques can be combined to create something new is the basis for kalmstrom.com Business Solutions, and now he has once again proved his skill.