Helpdesk For Outlook And SharePoint Converts E-mails To List Items

With HelpDesk OSP you can convert incoming e-mails to SharePoint list items, and you can also create new list items directly from Outlook.

Soon this kalmstrom.com issue tracking tool will come in a new version, and below you can see the updated slideshow for HelpDesk OSP V4.

Cooperation platform
SharePoint is an excellent platform for cooperation within a geographically dispersed workgroup – like the kalmstrom.com team – and Outlook is great for e-mail management. With HelpDesk OSP installed in Outlook you can connect these two Microsoft products and get more out of both of them.

Flexibel tool
HelpDesk OSP is useful whenever you need to publish something from Outlook to SharePoint. In an earlier article I described how the kalmstrom.com team uses HelpDesk OSP for support e-mails, bug reports and enhancement suggestions, and to us it is important that HelpDesk OSP easily transfers embedded images from Outlook to SharePoint.

It is much easier to embedd images in Outlook than in SharePoint, but we need the SharePoint features for structured and efficient work. HelpDesk OSP helps us to quickly get screenshots and other images into SharePoint list items, and SharePoint helps us share, sort and filter them.

New logo and compatibility
With version 4 the HelpDesk OSP logotype has been updated to the 2013 look of Outlook and SharePoint, to show that these versions are supported.  The new HelpDesk OSP can be used with both the 32- and the 64-bit versions of Outlook 2010 and 2013, but we have also decided to keep the support for Outlook 2007.

Excel reports
HelpDesk OSP V4 uses Excel for statistics reports. You can create any report by selecting the SharePoint list and which list columns that should be included in the report. Then HelpDesk OSP will give the relevant data in an Excel sheet, where you can manipulate it with the standard Excel tools.

For users who want to learn more about Excel I am currently recording a series of tutorials that we will soon start publishing. Each of them will be introduced in this blog.

Please have a look at the slideshow while waiting for the release of HelpDesk OSP V4!

By Peter Kalmström
CEO and Systems Designer
kalmstrom.com Business Solutions