The kalmstrom.com team is currently developing version 11.1 of our Incident Management tool PF HelpDesk. It will be released now in October, and among the new features is a third database alternative: SQL Azure.
SQL Azure is Microsoft's cloud database, offered as a service and running in Microsoft datacenters around the globe. It is highly scalable, so you may either start small or serve a global customer base immediately. You only pay for what you use ‒ scale up when you need capacity and pull it back when you don’t.
PF HelpDesk has so far offered two database alternatives, Access and SQL Server. The Access database is free, but it has security issues and only gives a storage capacity of 2 GB. This means that
you cannot handle large data requests, and if you are close to the maximum amount of data it will run slowly. Therefore we have often recommended customers to use an SQL Server database instead, and this is still a good alternative for big companies who need an SQL Server anyway. However, an SQL Server is not trivial to manage.
With an SQL Azure database Microsoft handles all maintenance. The environment is very secure and you don't have to think about backup and recovery. For a distributed team SQL Azure has another great advantage: you can reach it from any system. All you need is an internet connection!
Version 11.1 of PF HelpDesk will have more enhancements. Please refer to our Plans page and see what new features are "Under development".
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