Export Appointment Data to Excel With TimeCard for Outlook

TimeCard Single has been updated with the same new features as big brother Workgroup received last week. The possibility to export the first 255 characters in the appointment body to Excel will give great possibilities to Single Users. With the appointment body alternative checked in Personal Settings, you get more data to the Excel spread sheet and do not have to go into the database to get the extra info you need.

With TimeCard you report time and expenses directly from inside the Outlook Calendar. Welcome to download the updated TimeCard Single. Support customers may upgrade their installation without extra cost, and evaluators have as much as 60 days to try TimeCard.

Time Reporting Tool for the Outlook Calendar Updated

The Workgroup version of TimeCard has had a facelift with both new features and some enhancements and bug fixes. Most of them have been made after we were contacted by Community Members or Support Customers, who had a request they needed our help with. And our skilled developers found solutions for them, as they nearly always do.

Of course we cannot add just anything to our standard product because a customer needs it, but if it is a good feature that might benefit more users, we will do our best to find a way to develop it. If big changes are needed, we usually ask for a sponsorship, but in this case we could make it on our own.

Two customers asked for a possibility to export also the appointments body to Excel, so now this is possible if you check a new box in Personal Settings. It is unchecked by default. We will soon update TimeCard Single with this feature also.

A Premium customer wanted the users to have all metadata and not select the ones they work with in Personal Settings. This gives very long lists, and since the ribbon in Outlook 2007 does not support more than 1000 items in a drop down we had to make another solution, which was developed in cooperation with this customer.

For a full list of the changes, refer to the TimeCard revisions page. We are grateful to the users who have  suggested ways to improve TimeCard!

Issue tracking tool HelpDesk OSP made even more user friendly

The kalmstrom.com issue tracking application for Outlook and SharePoint, HelpDesk OSP has been updated today. Our developers have removed a few causes for irritation among some users. We have received much praise for this application, but with the update I hope all users will feel even more happy with HelpDesk OSP.

One of the earlier issues was that users could not have list column names with an apostrophe. Now it is possible to use names as ”Caller's email” without getting any errors.

Another problem was that HelpDesk OSP prompted for enter login and password even if the path to the SharePoint site was misspelled or wrong in another way. Now HelpDesk OSP feels that the site does not exists and gives the user another chance instead.

Have you not tried HelpDesk OSP yet? Welcome to download and try it! HelpDesk OSP is especially useful if you have a dispersed group, connected only by the Internet. Then SharePoint gives you a great platform for cooperation.

kalmstrom.com Developer Microsoft Certified

A year ago kalmstrom.com Business Solutions hired a new developer, Jayant Rimza. There was a reason we choose him among the over 200 applicants, of course. He did not only have the education and experience we required but also showed a good problem solution capacity in the test we gave him.

It soon became clear that we had made a lucky decision when we took Jayant into the team. He learned our products quickly – not an easy task! – and has been the master behind several ingenious solutions in our applications.

During his year with us he has also studied for Microsoft certification in his free time. Now we are happy to congratulate Jayant to another exam, Microsoft SQL Server 2008 Database Development, which he passed Saturday. This means that he is now a Microsoft Certified Technology Specialist (MCTS). Next step will be Active Directory and Exchange Server.

Add to all this that Jayant is dedicated, nice and funny, and you can understand that we look forward to a long lasting relation!

PF HelpDesk fully supports Unicode

As you might have heard we are working on version 11 of Public Folder HelpDesk, (which also can be installed in a shared mailbox). That release will hopefully come this spring, but in the meantime we also make some improvements to the current version of this popular issue tracking application.

We want all our products to fully support Unicode, and today most of them do – also PF HelpDesk after today’s new release. The Unicode support for PF HelpDesk proved to be a real challenge, but as usual our Lead Developer Bahrur Ipham managed to solve the problems.

In version 11 we will try to redesign the templates and notifications settings, because the current design is not optimal. Today it has been a bit better, though, since we have added a template for the alert 'Automatic email to responsible on reply received' and a checkbox under the Others Settings tab for enabling it. The alert is sent to the responsible staff when an email reply from the caller is received by the helpdesk, if the box is checked and some text is added to the default template. The manual is updated with this new information.

As usual Community Members and Support Customers are welcome to upgrade your installations. And if you have not tried PF HelpDesk yet but need a good way to cooperate around support cases within Outlook, you are welcome to download and try PF HepDesk for 30 days.